TERMS AND CONDITIONS

Introduction

When you shop with us, these terms and conditions apply so that you can gather all the information you need about us as a company, what to expect from us and the kind service that we will be proving to you as a customer. it also sets out some rules for our business, so that we also know what to expect from you. 

 

These terms and conditions will be updated regularly so make sure to check them, as the most recent will apply. 

Payment Methods

Currently, we offer payments through debit/credit cards and PayPal. 

We do not accept cash or cheques. 

You agree to pay any applicable fees and charges (including any applicable taxes) 

Contact Details

Our contact details include:

Main Email: adamandneve@outlook.com

 
Shipping and Returns

Shipping Policy

​Types of shipping:

- Standard Shipping  

Shipping will usually take upto 28 working days from when you order due to it being a made to order company.

If you live outside mainland UK and want to order from us, feel free to mail adamandneve@outlook.com with the subject 'delivery change' to apply for your country to be added to our mailing list

Returns

Our returns policy means that you have the right to request a return within 14 days of receiving the item if it is damaged or faulty

To request a return you need to email us at adamandneve@outlook.com or use our contact form. In your email please include your order number, name, the name of the product/s you wish to return and the reason why. Once we have received the returned product/s we will assess your refund within 21 days after that.

 

If you haven't received your order

If you have ordered from us we ask you to wait for 12 extra days for any possible lost or missing parcels.

If you still have not received your parcel within this extended period of time then please email adamandneve@outlook.com with your;

- full name 

- address

- order number

- order date 

- a daytime contact number and/or email 

- and a screenshot of your order confirmation 

Please wait 3-5 working days for one of our team to respond to your enquiry.

In the unfortunate case of an lost parcel, we are afraid this is out of our control. We use Royal Mail to send all our deliveries - therefore they will be the first port of call to resolve any issues with delivery. Thank you for understanding. 

 
Faulty/Damaged Items

We apologise if you received a faulty item, our team are super tight with quality checks, so this is very disappointing for us to hear that we have let you down. 

 

If you have received a faulty/damaged item proceed to do the following step:

 

Step 1. Take a picture of the garment, making sure that you show the label and the design of the product.

Show the damage/fault that is on the garment clearly and in good lighting 

 

Step 2. Email us with the subject 'faulty item' and send the photographs you took in the previous step with the following details;

 - your name

- order number and the date bought 

- an explanation of the fault/damage

 

Step 3. We will try to respond within 72 hours, and offer you either an 

a) free of charge replacement or 

b) a part/full refund 

 

Please be aware that we will be unaware to offer you refunds or exchanges if:

1. The product has shrunk due to incorrect washing 

2. The print of the garment is damaged due to incorrect washing

3. Excessive wear and tear 

4. An excessive amount of time between the purchase of the product and the refund request

5. The label or packaging of the garment is damaged but the product is safe

 
FAQ

How Do I Return An Order?

We do not take returns on items unless they are faulty due to our made to order and no wastage policy. Please see our                           for more details.

Where Is My Order?

Orders typically take 28 working days to arrive, however, if you have not received your item, please email us at                                                 

I Am Not Happy With My Item

We are sorry you are not entirely happy with your experience, please email us with your problem (in relation to your order ;-)) and we will rectify it ASAP. Please see                       policy  for more details.

How Do You Print Your Designs?

We use heat transfer to apply our unique designs to our garments. 

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