TERMS AND CONDITIONS

Introduction

When you shop with us, these terms and conditions apply so that you can gather all the information you need about us as a company, what to expect from us and the kind service that we will be proving to you as a customer. it also sets out some rules for our business, so that we also know what to expect from you. 

 

These terms and conditions will be updated regularly so make sure to check them, as the most recent will apply. 

Payment Methods

Currently, we offer payments through debit/credit cards and PayPal. 

We do not accept cash or cheques. 

You agree to pay any applicable fees and charges (including any applicable taxes) 

Contact Details

Our contact details include:

Email: adamandneve@outlook.com

Phone number: 07599039887

Address: 18 Park Street

                  Bath 

                  Somerset 

                  BA1 2QB

Your Information

The information we will need from you when you sign up to our website is:

- your name 

- your address

- your email

- your phone number 

This information is required to be able to have full communication with you and keep transparency in our connection to our customers so that we can have quick and easy communication whether you need our services, or we need to ask you something. Obviously, this information is private and will be kept under lock and key. 

Pre - Order Information
 

Shipping  

For our 'Wanna-Grad-U-Late', and 'Class of 2020' Hoodies, we offer international shipping at a flat price of £10.

For orders outside of mainland UK, you must choose 'international shipping' on the submission form.  This will add an additional £6.50 to the cost of the hoodie before adding the standard £3.50 shipping cost. If you fail to state you require international shipping and proceed with your order, we will invoice you the remaining amount. Failure to pay will result in your order being canceled.

If you release you have entered the wrong address don't worry. Just email us at adamandneve@outlook.com with your order number and the new address and we will correct it.

Shipping is set to deliver at your address between the 20th and the 25th of July (possibly later if international), as this is the week that we were meant to graduate. This is will be the same no matter when you booked the Pre Order. 

Types of shipping:

- Standard Shipping costs £3.50 and will take 5-7 business days

-International shipping costs £10 and may take longer to arrive.

Returns and Exchanges 

Our returns policy means that you have the right to request a return within 14 days of receiving the item and then another 7 days to return the item to us (at your own cost)   

To request a return you need to email us at adamandneve@outlook.com or use our contact form. In your email please include your order number, name, the name of the product/s you wish to return and the reason why. Once we have received the returned product/s we will assess your refund within 21 days after that.

However in the event of an exchange request, we will process and send out your new item free of charge once you you have sent us a proof of postage of the item you are exchanging. 

To request an exchange you need to email us at adamandneve@outlook.com or use our contact form. In your email please include your order number, name, and the what you wish to exchange for. Once we have received the returned product we will refund you standard shipping cost.

Know you ordered the wrong size by accident? 

If you know that you ordered the wrong size by accident, contact adamandneve@outlook.com with your order number, name and the size you would like us to sent out instead. 

make sure you do this before Pre- Order finishes otherwise you will have to do this through the usual exchange process which will take much longer. 

Hoodie Size Guide

 
 
SHIPPING AND RETURNS

Shipping Policy

We currently only offer international shipping for our 'Wanna-Grad-U-Late' limited edition hoodie. 

However, if you live outside mainland UK and want to order from our other collections, feel free to mail adamandneve@outlook.com with the subject 'delivery change' to apply for your country to be added to our mailing list 

 

Shipping will usually take from 5-7 business days from when you order due to these being designs from a small, home run company. 

Types of shipping:

- Standard Shipping costs £3.50 and will take 5-7 business days

Returns

Our returns policy means that you have the right to request a return within 14 days of receiving the item and then another 7 days to return the item to us (at your own cost)   

To request a return you need to email us at adamandneve@outlook.com or use our contact form. In your email please include your order number, name, the name of the product/s you wish to return and the reason why. Once we have received the returned product/s we will assess your refund within 21 days after that.

 

 
FAULTY/DAMAGED ITEMS

We apologise if you received a faulty item, our team are super tight with quality checks, so this is very disappointing for us to hear that we have let you down. 

 

If you have received a faulty/damaged item proceed to do the following step:

 

Step 1. Take a picture of the garment, making sure that you show the label and the design of the product.

Show the damage/fault that is on the garment clearly and in good lighting 

 

Step 2. Email us with the subject 'faulty item' and send the photographs you took in the previous step with the following details;

 - your name

- order number and the date bought 

- an explanation of the fault/damage

 

Step 3. We will try to respond within 72 hours, and offer you either an 

a) free of charge replacement or 

b) a part/full refund 

 

Please be aware that we will be unaware to offer you refunds or exchanges if:

1. The product has shrunk due to incorrect washing 

2. The print of the garment is damaged due to incorrect washing

3. Excessive wear and tear 

4. An excessive amount of time between the purchase of the product and the refund request

5. The label or packaging of the garment is damaged but the product is safe

If you haven't received your order

If you have ordered from us we ask you to wait for 12 extra days for any possible lost or missing parcels.

If you still have not received your parcel within this extended period of time then please email adamandneve@outlook.com with your;

- full name 

- address

- order number

- order date 

- a daytime contact number and/or email 

- and a screenshot of your order confirmation 

Please wait 3-5 working days for one of our team to respond to your enquiry.

also, in the unfortunate case of an lost parcel, we are afraid this is mostly out of our control. We use Royal Mail to send all our deliveries - therefore they will be the first port of call to resolve any issues with delivery. Thank you for understanding. 

 
SUSTAINABILITY

As well as unique designs, adam & neve is also focused on the sustainability and ethical sourcing of its clothing. We use 100% cotton garments from a well-paying and carbon-neutral supplier. We also pledge that for every t-shirt bought, a tree will be planted in association with 'Tree-Nation'. Our labels are made of off-cuts from either a local Bath-based fabric shop or wherever we can find unloved fabrics, giving each garment a hand-finished and personal feel.

 
FAQs

How Do I Return An Order?

Simply email us with your details and the reason behind the return and we will try to resolve the issue ASAP. Please see our                           for more details.

Where Is My Order?

Orders typically take 5-7 business days to arrive, however, if you have not received your item, please email us at                                                     

I Am Not Happy With My Item

We are sorry you are not entirely happy with your experience, please email us with your problem (in relation to your order ;-)) and we will rectify it ASAP. Please see                       policy  for more details.

How Do You Print Your Designs?

We use 100% non-toxic digital printing to apply our unique designs to our garments. 

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The brainchild of university music students and best friends Niamh Jones and Adam Holdsworth.

©2020 by adam & neve